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January 11, 2011

DC Universe Online Uninstaller Issues

I was searching twitter for InstallShield when a couple of links led me to this great thread:

DC Universe Online Uninstaller Issues ( Google Cache of Sony Online Entertainment )

It seems customer service was announcing some bugs in their uninstall.  Now I'm not sure what will actually happen if the user clicks "Yes" but I do know I don't ever, ever want to see this dialog in my uninstall:

But the real kicker came when Customer Service  "TSR-AndyD" posted:

I'm sure you all realize that the focus of the development staff is currently going to be bmaking [sic] the game as awesome as possible for the retail release. The broken uninstaller is a forgivable and understandable over-sight.

Whiskey - Tango - Foxtrot????

It's now 2010 and with all this talk of Agile and CI, developers still don't have a clue why it's so important to make a proper install ( and uninstall ). 

Course this is Sony we are talking about.  Less we forget about their rootkit incident.
The bright side is some bright folks discussing the issue over this thread actually seem to get it.

1 comment:

JP said...

Hah. Epic failure! Not only is your development bad, but your QA AND your support department.